How a home becomes a cared-for property.
The Care Model is the same for every CuraHaus member. It begins with a conversation. It continues for as long as you live in the home. What follows is a complete description of what that looks like.
A home is not a project to be completed. It is a place to be cared for, year after year, by people who know it.
From the first conversation to the long view.
Every relationship with CuraHaus moves through the same four steps. The first happens once. The fourth happens for years.
Step One
Intake
A conversation about your home, your priorities, and what care should look like for the way you live in it.
Intake is how every relationship with CuraHaus begins. It is short, it is honest, and it asks one question: what does your home need from us, and what would you like care to feel like? Most prospective members arrive having spent years cobbling together different companies for different jobs, and most of the conversation is about untangling that history.
Every Intake is reviewed personally. There is no automated routing, no chatbot, no marketing funnel. A real person at CuraHaus reads what you wrote, looks at the address, and decides what comes next. Sometimes that means scheduling an Assessment within the week. Sometimes it means a phone call to ask a few clarifying questions first. Sometimes it means writing back to say that we are not yet in your area or that the service you want is still a few months from launch, and that your home will be on The List as we grow toward you.
What we are listening for in an Intake is not a list of complaints. It is the shape of how you live in the home. Whether you travel. Whether the property has been in the family for generations or arrived with you last summer. Whether you tend to call when something breaks or whether you would rather never have to think about your house at all. These details shape every later decision, and they begin here.
- A short web form asking about your property and what you are looking for.
- A personal response from CuraHaus, usually within a few days.
- If we are a fit and your area is served, the next step is an Assessment.
- If we are not yet in your area, your Intake is placed on The List with a personal note explaining where things stand.
Step Two
Assessment
A Care Team walks the property, documents its systems, and establishes the baseline that everything else is built on.
An Assessment is the first time CuraHaus comes to your home. It takes between ninety minutes and three hours, depending on the size and complexity of the property. The Care Team that conducts the Assessment is the same Care Team that will be assigned to your home if you become a member. This is deliberate. The people who learn your property are the people who care for it.
During the Assessment, the team walks the entire property inside and out. They photograph every system. They note the age and condition of equipment. They look for the things that are working well, the things that need attention now, and the things that will need attention in the next one, three, and five years. The point is not to generate a list of work to sell you. The point is to know your property well enough that nothing surprises us later.
Everything from the Assessment becomes the Property Care Brief, which is the founding document of your relationship with CuraHaus. It is a written record of what your home looked like the day we met it, and it is the baseline against which every future change is measured. The Brief belongs to you. If you ever leave CuraHaus, you take it with you.
- Every major system: heating, cooling, plumbing, electrical, drainage, landscape, envelope.
- The age, model, and condition of each piece of equipment.
- Photographs of every system, room, and exterior elevation.
- Findings: what is healthy, what needs attention now, what will need attention later.
- Notes about how you live in the home and what care should prioritize.
Step Three
Care Plan
An individualized plan, built around your home and your priorities. Not a tier. Not a package. A plan written for you.
A Care Plan is what comes out of the Assessment. It is a written document that lays out exactly what CuraHaus will do at your home, when, and how. It is not chosen from a menu. There are no tiers, no packages, no upgrade paths. Every Care Plan is built for one specific property and one specific member.
Every Care Plan contains three things. The first is a calendar of Rounds — the scheduled visits your Care Team makes to your home through the year, covering the recurring care your property needs in each season. The second is the framework for Procedures — the larger pieces of work, planned and unplanned, that your home will need over time, from a new HVAC system to a hardscape design-build to a kitchen rough-in. The third is The Evaluation — the deepening diagnostic baseline of your home, which begins at Assessment and grows over the years as more is learned and more is documented.
All three move together. A Round may surface something that becomes a Procedure. A Procedure adds new equipment that becomes part of the next Round. The Evaluation, growing in the background, informs every decision either makes. The Care Plan is what holds them in one frame.
Pricing is built into every Care Plan and reflects the actual work of caring for your specific property. Two homes that look similar from the street can require very different care, and the Plan does not pretend otherwise. Procedures are scoped and priced separately in a Care Proposal when they are planned, so the recurring side of the Plan stays predictable and the project side stays transparent.
A Care Plan is reviewed and updated once a year, usually at the close of the calendar year. If something significant changes mid-year — a renovation, a new piece of equipment, a shift in how the family uses the home — the Plan is updated then, too.
- The Care Team assigned to your home.
- The calendar of Rounds for the year ahead.
- Identified Procedures and recommended timing.
- The current state of The Evaluation and what it will document next.
- Monitored systems and the indicators we watch for each.
- A plain-language statement of what is and is not included.
- Curated pricing built around your home and your priorities.
Step Four
Ongoing Care
Scheduled visits and planned work, year after year. Documented, predictable, and entirely your own.
Ongoing Care is the longest step in the Care Model, and the most important one. Everything that comes before is preparation. This is where the relationship actually lives.
Ongoing Care happens in two modes. The first is Rounds: scheduled visits from your Care Team that exist whether or not anything is wrong. The second is Procedures: the larger, planned pieces of work that any home eventually needs, from equipment installations to design-build projects. Both happen on the calendar in your Care Plan. Both are performed by the same people. Both go into the same Chart.
A Round is a scheduled visit — not a service call, not a repair appointment, but a planned visit on the calendar. Different systems get different rounds at different intervals, all written into the Care Plan. The landscape rounds run weekly through the growing season and monthly through the dormant months. The mechanical rounds run twice a year, in spring and fall. The envelope rounds run once a year, after the first hard freeze. There are more, depending on the property.
On a Round, the Care Team does the work the Plan calls for, and then they do something else. They look. They notice the things that are starting to change. They ask the property what it has been doing since they last visited. Most of the value of being a CuraHaus member is generated on Rounds — not through the specific work being done that day, but through the thousand small observations that get logged in the Chart and shape every future decision about your home.
A Procedure is something larger. A new HVAC system. A bluestone patio designed and built from scratch. A bathroom rough-in. A full exterior repaint. Procedures are scoped, designed, scheduled, and executed by the same Care Team that knows your home from Rounds. When a Procedure is identified — sometimes during Intake, sometimes during Assessment, sometimes during a Round years later — your Care Team builds a Care Proposal that scopes the work, prices it transparently, and lays out the timing. You decide when to proceed. The Procedure happens. It enters your Chart. The next Round picks up from where it left off.
Between Rounds and between Procedures, the Care Team is reachable. If something happens — a tree comes down, a sound starts, a smell appears — you call the team that knows your house, not a dispatcher. They have your Chart open before they arrive.
- Rounds: scheduled visits on the calendar, performed by the same Care Team that knows your home.
- Procedures: planned pieces of work, large or small, scoped in a Care Proposal and executed by the same team.
- Both happen on a calendar built into your Care Plan.
- Both are documented in your Chart, so the history is always continuous.
- Both are performed by the same people, so the standard of care never changes hands.
The shortest way to describe the Care Model is this: by the third year, your house is known.
The first year of CuraHaus is mostly learning. The Care Team is learning your property and your preferences. You are learning what it feels like to have someone caring for your home in a structured way. The Chart is filling up with photographs, notes, and findings. Things that were quietly wrong start to become visible.
The second year is when prevention starts to outrun reaction. The Care Team has seen your property in every season. They know which windows fog when the temperature drops, which corner of the lawn the rain pools in, which valve runs slow. They are scheduling work before things break, not after.
By the third year, the relationship has become something that does not exist in the rest of the home services world. Your property is known the way a longtime patient is known by a good family doctor. The Chart is a real history. The Care Team can predict, with surprising accuracy, what your house will need next. Most members say it is the first time they have stopped thinking about their home as a series of looming problems.
That is the long view, and it is what the Care Model is built to produce.
Care for your home begins with a conversation.
Intake is the first step. It is a single conversation about your property and what you want care to look like. There is no cost, no obligation, and no commitment until we both agree CuraHaus is the right fit.